Alice Sesay Pope releases book on trust and generative AI

Fortune 100 executive Alice Sesay Pope has published a new book aimed at helping leaders build trust, governance and customer confidence as generative AI reshapes business. The book argues that trust, not technology alone, will decide which organizations succeed with AI.

Why it matters: - Generative AI is changing how companies operate, serve customers and make decisions. - The book frames trust as a business requirement, not just a communications issue. - Pope's message is aimed at executives who need to move quickly on AI while avoiding governance and customer-confidence failures.

What happened: - Alice Sesay Pope released Trust Algorithm: How Leaders Build Trust with Generative AI. - The book is positioned as a practical roadmap for leaders navigating AI adoption. - Pope is a senior operating executive with 30 years of Fortune 100 leadership across financial services, payments, insurance and technology. - She is based in Austin, Texas. - Trust Algorithm is available now on Amazon.com.

The details: - Pope most recently served as Global VP of Customer Experience, Product and Strategy at Amazon. - In that role, she led 10,000 associates across Devices, Alexa and Prime Video. - She oversaw more than 200 million subscribers across 30-plus global sites. - That role included more than $1 billion in P&L responsibility. - Earlier, Pope held senior roles at Visa, Capital One, USAA, Microsoft, Johnson & Johnson and First Horizon. - The book argues that organizations need frameworks for governance, transparency and customer confidence. - Pope said leaders are asking how to move fast on AI without losing trust from customers, associates and boards. - Pope said the book is her answer, built from decades of leading through transformation at large companies. - Pope also wrote Transformation from the Inside Out in 2017. - Pope founded Circle of 10, a mentorship program for women leaders. - Pope is a limited partner at How Women Invest. - Pope earned a BS in Chemical Engineering from the University of Maryland and an MBA from UNC Chapel Hill. - Pope is a Harvard Women's Leadership Fellow. - Pope also earned an AI Security and Governance Certification from Securiti AI. - Pope completed MIT's Applied Agentic AI Program. - Pope serves on the Board of the University of Maryland College of Engineering.

Between the lines: - The book reflects a broader shift in AI adoption: technical capability is no longer the only differentiator. - Pope is drawing on both executive leadership and AI governance training, which positions the book as a mix of business strategy and operational guidance. - The emphasis on trust suggests companies may need to treat AI adoption as an enterprise-wide governance issue, not a siloed tech project.

What's next: - Pope is continuing to advise companies globally on using generative AI to drive revenue growth. - The book's frameworks are intended to be applied immediately by leaders building AI programs. - Wider adoption will likely depend on whether executives can pair AI speed with stronger governance and transparency.

The bottom line: - Pope's book argues that the winners in generative AI will be the leaders who build trust as deliberately as they build technology.